Delivery & Return
At FRCreation, we prioritize customer satisfaction and product quality. Please read our refund and exchange policy carefully before placing an order.
1. Eligibility for Exchange
- Exchange is applicable only if the product is damaged, defective, or incorrect at the time of delivery.
- Customers must notify us within 24 hours of receiving the product with clear photos or videos as proof.
- The product must be unused and in its original condition.
2. Non-Returnable Items
- Products cannot be returned or exchanged due to change of mind, color variation, size issues, or personal preference.
- Slight color differences may occur due to lighting or screen settings and will not be considered a defect.
3. Refund Policy
- Refunds are not applicable for furniture items such as tea tables and bedside tables once delivered.
- In case of a confirmed damaged or incorrect product, we will provide a replacement, not a cash refund.
4. Exchange Process
- Once the issue is verified, FRCreation will arrange an exchange within 7â10 working days.
- The company will bear the delivery cost if the issue is from our side.
5. Cancellation Policy
- Orders cannot be canceled once confirmed or shipped.
- Custom or special orders are non-cancelable.
6. Contact Us
For any refund or exchange requests, please contact us immediately after delivery:
đ Phone / WhatsApp: 01604-228176